- VIP Experience (access to all screenings and more. Click to learn about all the perks)
- Festival Pass (access to all screenings including Opening Night and Closing Night
- Opening Night or Closing Night Screening (Keepers of the Game or Crossing the Line
- Regular Ticket (any screening except Opening Night or Closing Night)
- Family Screening Pass (two adults + two children to the Family Screening of Salluit Run Club on Saturday, June 10)
- 2-for-1 Pass (enjoy 2-for-1 pricing on any of our three Matinees including The Surrounding Game, Daddy Loves You, Baglar)
Enter promo code CSMAT17
* note: service fees are extra
Frequently asked questions
How can I purchase tickets?
Tickets can be purchased online, in person at the TIFF Bell Lightbox box office (350 King St West), or by calling 1-888-599-8433
Do I need an account with Ticketmaster to purchase tickets online?
Yes, you must register an account with Ticketmaster's ticketing system to purchase tickets online. Creating an account is free and easy.
What's included in the VIP Experience?
• Access to all films
• Reserved seating
• Invitation to opening night party
• Opportunity to meet a filmmaker
• CSFF SWAG pack
• Have a beer on as at our CSFF17 Sneak Peek event at Left Field Brewery
How do I purchase a Festival Pass or VIP Experience?
Select the pass you would like to purchase and add it to your cart. Afterward, go back to the home screen and you will see your pass at the top of the page. Please click “Continue” to select the films off of the pass. This works for both the Festival Pass and the VIP Experience. Please note that you can only select your films once online. If after confirming your purchase you decide that you want to add additional films from your pass, please call the TIFF Box Office at 1-888-599-8433. Please note that if you are buying more than one pass, you must complete each pass separately. Each pass must be its own transaction online.
How do I purchase the 2-for-1 matinee pass?
After logging in, enter the promotional code CSMAT17 and click continue. On the next screen, please select the matinee film you'd like to see. You can then choose how many tickets you'd like (i.e. 2, 4, 6, etc) and the system will charge you for half that price.
How do I purchase the Family Screening Pass?
Please select the Family Screening event by clicking “Continue.” On the next screen, please select 1 Pack (which includes 2 adult and 2 child tickets). Click “Find Seats”. The tickets will automatically populate in your account. Then continue to Check Out.
Can you explain the ticket types?
Regardless of which delivery method you select, you will always have the option to sign into account manager to get your mobile ticket, print your ticket at home, or go to a box office to have your ticket printed for you.
I ordered a ticket but lost it. What do I do?
The most recent ticket that you pulled up will be the valid ticket. For example, if you printed a ticket at home a few days prior, lost that tickets and printed a new one, the first ticket that you printed is no longer valid. Now let’s say on the day of the event, you left your printed ticket in the car. You can go to the box office to have them issue you a new ticket, or you can pull your mobile ticket up on your smartphone. The printed ticket in your car is no longer valid, but the ticket that you have in hand (from the box office or on your smart phone) is.
I ordered a ticket but want to transfer it to a friend. Can I do that?
Absolutely! Once you have purchased a ticket, it will appear in your homepage and you will be able to manage your tickets including transferring it to a friend. After you’ve selected the event, click on “manage this event”. You will see a “transfer tickets” option to select. Then, check off the ticket (“seat”) that you would like to transfer and hit the “transfer” button up at the top right hand corner. You will then be asked to confirm that you would like to continue with the transfer. Now it’s time to identify who you would like to transfer these tickets to. If you already have recipients in your address book, it’s easy. Just select their name, select whether you would like them to see the ticket prices or not, and hit “next steps”. If you do not have your recipient in your address book, hit “create new contact” and follow the steps. They will now also be saved into your address book.
Do you have a manual I could reference with more information?
We do! You can view or download it here.